Frequently Asked Questions

• How do I check my gift card balance? You can check your balance online by visiting our website HERE.
• Do gift cards expire? No, our gift cards do not expire, and there are no associated fees.
• Where can I use my Marcus gift card? Marcus Gift Cards can be redeemed at any Marcus Theatres and Movie Tavern locations, as well as participating Marcus Hotels and Resorts.
• How can I purchase gift cards in bulk quantities? To purchase gift cards in bulk, please visit our full shopping cart HERE or contact our sales team at salesrep@marcustheatres.com.
• Where can I purchase a physical Gift Card? Physical gift cards can be purchased online or in person at any local Marcus Theatres and Movie Tavern location.
• Can I reload my Gift Card after I've spent the full value? Yes, you can reload any Marcus Gift Card HERE
• Can I change the value of a Gift Card after I've paid for it? No, changing the value after payment is not possible at this time.
• What payment methods do you accept? Visa, Master Card, American Express, Google Pay, PayPal
• When is my credit card charged for my purchase? Your credit card is charged at the time of purchase.
• I want a printed Gift Card to present to someone as a gift. How do I do this? You can use the “Self Deliver” option on the Customize page to print the gift card for presentation.
• Can I send multiple gift cards to different people sharing an email address? Yes, you can send separate gift cards to multiple recipients at the same email address. Each recipient will receive a unique message with your name in the subject line and their personalized greeting.
• What does the recipient receive when I send a gift card? On the delivery date you choose, the recipient will receive an email notifying them of your gift, including a link to retrieve the card online. This page displays the gift card design, value, gift card number and pin, and redemption instructions.
• When is the gift card sent to the recipient? The gift card alert is sent on the date you specify. If no date is selected, it will be sent on the same day as your purchase.
• Will I be notified when the Gift Card is opened? Yes, you will receive a notification when the gift card has been viewed. You can also contact Customer Support at: 1 833-611-0969 or email: marcustheatres@buyatab.com with your order number to inquire if the recipient has viewed their gift card.
• Who is Buyatab? Buyatab is the platform Marcus Theatres uses to send eGift cards.